FAQ


WHEN WILL MY ORDER ARRIVE ?

We are based in Hamburg, Germany. Your order is packed and shipped within 1-3 days of your purchase.

Average delivery time:

DE, NL, BE, FR, AT, UK, IE : 1 – 3 working days

ES, IT, PT, PL, DK, CRO, Hu : 3 – 5 working days

outside EU : 5 – 7 working days

SHIPPING COST WITHIN EU ?

We offer you free shipping within EU on all orders. No minimum needed.

SHIPPING COST OUTSIDE EU ?

We will charge a small shipping fee for all orders outside EU. Please take notice that weare not responsible for any taxes or duties that may be incurred on International orders.

WHAT ARE YOUR MATERIALS MADE OF ?

Our item descriptions will tell you exactly which material is used. We only use high quality materials and won't settle for less. Our jewelry is free from nickel and fits the EU-Standards.

WHAT IF I RECEIVED THE WRONG ITEM ?

Contact us with your order details and telephone number. We will take care of your issue immediately.

WHAT IF THE ITEM I RECEIVED IS DAMAGED ?

We will happily replace a damaged item.

Please take notice that the majority of our jewelry is vintage treated. If you received a damaged item please contact us with your order details and telephone number. We will take care of your issue immediatly.

I PLACED AN ORDER, BUT I HAVE NOT RECEIVED A CONFIRMATION MAIL ?

Please check your spam folder. Your e-mail provider might have marked the e-mail as spam.If the confirmation e-mail cannot be found in your spam folder, please contact us.

HOW CAN I CONTACT YOU ?

Please use our contact form.(customer service)

I AM A BLOGGER AND I WOULD LIKE TO WORK WITH YOU ?

We enjoy working with bloggers on social media. Please contact us through info(at)schmuckstueck-hamburg.com

DO YOU OFFER REFUNDS OR RETURNS ?

If you want to return your item please contact us through our contact form first. Please take notice that we handle every case individually.

DO YOU HAVE A DISCOUNT CODE ?

Subscribe to our newsletter and be the first to know about our special deals.

WHAT PAYMENT METHODS DO YOU ACCEPT ?

We accept PayPal to give you a safe payment method. You benefit from their buyer protection.

WHAT CURRENCY DO YOU CHARGE ?

EUR

DO YOU SHIP INTERNATIONALLY ?

Yes, with some exceptions. Our system will let you know. Just add your item and checkout.